- I have a Windows or WebTV
system. Will your products work for me?
We're sorry, but our products are available only for
Macintosh computers. (Yes, this includes Solitaire Till Dawn!)
If you have a Windows computer, visit our Links
page where you'll find links to some great Windows and DOS solitaires.
If you have WebTV, click
here to find some games that you can play on your TV screen.
- How do I pay for a product?
Download the product first, and try it out to make sure
that you like it. Then double-click on the "Register"
icon that you'll find in the product folder. Fill out the form
that appears, and select a payment method (check, cash, credit
card, etc.). If you are paying with cash or check, print the
form and mail it with your payment to the address shown on the
printout. If you are paying by credit card, you can choose to
email or fax your payment instead. To fax your payment, print
the form and fax it to the phone number shown on the printout.
To email your payment, click the Copy button on the form, then
paste it into a mail message and send it to the email address
shown in the message. Finally, you can choose to ignore the Register
form and instead use your credit card to purchase right here
on the Web - click here for details.
For fastest response, purchase by email or on the Web; you will
usually get a response within 48 hours, often even sooner. Payments
sent by fax take longer to process, and payments sent by postal
mail can take weeks.
- Is it safe to buy on the Web
or by email?
Your credit card information is encrypted before it
goes into your email message. While we can't guarantee 100% security,
we believe that this is much safer than handing your credit card
to a waiter in a restaurant, and letting him carry it out of
your sight for minutes at a time. Purchasing on the Web is as
safe as purchasing by email; if your Web browser supports it,
you can make your purchase at a secure site. (If you're still
worried, you can purchase by fax or by sending a check by postal
- Who is "Kagi" and why
am I sending my money to them?
Kagi is the service
company that handles all payments for our products. They are
an established, reputable firm and we have been doing business
with them for many years. If you purchase by credit card, your
credit card statement will show a charge by "Kagi"
and may not mention Semicolon LLC or the name of the product
you purchased. (Some day we may be able to customize what your
statement says about your purchase, but for now it will just
- Will I get unwanted email if I
buy your products?
We at Semicolon LLC will keep your name, addresses,
and all other personal information absolutely confidential. Your
information will not be sold, given, traded, or in any way made
available to others. We will not send you unwanted messages.
- I downloaded a product but
nothing happens when I click on it.
The file you downloaded may have been been packaged in a compressed
format. If so, you must uncompress it before it will work. To do that,
you will need the freeware program Stuffit Expander or a similar
utility. See our download page
- Will your products work after the
Yes. Our products are fully Y2K-compliant and will not
misbehave in or after the year 2000. (It's now 2013. Still no problems!)
Solitaire Till Dawn
- Solitaire Till Dawn no longer
runs on my Mac OS X 10.7 (Lion) or later system.
The current version of Solitaire Till Dawn runs only on
the old PowerPC architecture. For a few years, Apple provided
software emulation for PowerPC programs, but dropped that feature
in Mac OS X 10.7 (Lion). We are working on a brand-new version
of Solitaire Till Dawn that will fully support 10.7 and later,
but as of this writing (Aug 1 2013) that version is not yet
available to the public. Please watch our
for news about this release.
- Solitaire Till Dawn 4.0
for classic Mac OS crashes at startup.
You need to upgrade to Solitaire Till Dawn 4.0.1 or later. The
upgrade is free and you will not need a new registration key.
You can just download 4.0.1 and begin using it immediately. Click here to download the latest version.
- There are Solitaire Till
Dawn files in my Trash. Why?
- My system sometimes crashes when I try to shut down.
- Sometimes shut down doesn't work, and I have to try
- Solitaire Till Dawn crashes when I quit.
These questions all have the same answer. Version 3.4 of Solitaire
Till Dawn for classic Mac OS left an invisible temporary file behind when you quit.
Later when you shut down your computer, the Mac OS makes this
file visible and moves it into the Trash. This is normally harmless,
but a bug in Mac OS 8.1 could cause the system to fail to shut
down properly when invisible temp files are present. In version
3.4.1 we attempted to fix this, but some people still had problems.
Version 3.4.2 and later have a real fix. Click
here to download the latest version.
- My statistics and "Games
Played" numbers never change.
- My Preferences changes are forgotten the next time
- Solitaire Till Dawn keeps forgetting that I've paid.
These questions all have the same answer: You have a damaged
preferences file. To fix the problem, quit from Solitaire Till
Dawn. Open your System Folder; in that window find and open the
Preferences folder; and in that window find the file named "Solitaire
Till Dawn Profile". Drag that file out of the window and
put it on the desktop. Now start Solitaire Till Dawn again. All
of your scores, statistics, and preferences will have been forgotten,
but from now on your preferences changes and future scores should
be correctly remembered. Make sure that's true; then you can
throw the old Solitaire Till Dawn Profile in the Trash.
If that doesn't work, quit from Solitaire Till Dawn again. Drag
the old Solitaire Till Dawn Profile back into the Preferences
window, replacing the new one that was just created. This will
restore your old statistics and preferences. Now write to us
and tell us that you followed the FAQ's instructions and that
they didn't help. We'll do our best to find out what's really
- Why aren't the games in
The file "ColorCards" is included with Solitaire Till
Dawn (version 3.4.2 and earlier), and contains all of the color
pictures. This file must be in the same folder as Solitaire Till
Dawn, and must be named ColorCards with no spaces. If
the file is missing, the games will display in black and white.
(Version 4.0 and later does not have or need a ColorCards file.)
Usually this happens because you've moved Solitaire Till Dawn
out of its original folder and put it someplace more convenient.
To fix the problem, put Solitaire Till Dawn back in its proper
folder. Then make an alias for Solitaire Till Dawn, and put the
alias wherever you like (even in the Launcher Items folder or
the Apple Menu Items folder). Opening the alias is the same as
opening Solitaire Till Dawn itself, and the games will now be
If you can't find your original Solitaire Till Dawn folder or
the ColorCards file, you'll have to download
a new copy of the package. You do not have to pay a second
shareware fee if you are just replacing a damaged or lost copy.
- I deleted the game. Why
can't I empty the Trash?
The files in the Sample Games folder (for version 3.4.2 and earlier)
are locked. This is to prevent users from accidentally altering
them, and ruining their usefulness as examples. The Finder normally
won't empty locked files from the Trash. To force the Trash to
be emptied, hold down the Option key while selecting the Empty
Trash menu item. This works for all locked files, not just those
in Solitaire Till Dawn. It's a handy thing to know!
- My Finder tile shows
a generic icon.
Your system's Desktop Database is a little out of whack. Unfortunately
this is fairly common, and there's not much that The Tilery can
do about it. Fortunately the problem is harmless. Sometimes the
problem just can't be fixed, but here are three things you can
1. If you are using Mac OS 8.5 or later, upgrade
to The Tilery 4.1 or later. (You can upgrade even if you're not
using Mac OS 8.5, but it won't help your Finder icon.) [Download
the latest release] If you can't do that, try this:
2. Rebuild your desktop by holding down cmd+option
as the Finder starts up. This doesn't always help. If it doesn't,
3. Use a system maintenance utility such as
TechTool to rebuild your desktop. This also doesn't always help,
but it works more often than cmd+option does.
- My tile for PPP (or other
cdev) is duplicated when opened.
This happens because PPP (and a few similar Control Panels) look
like ordinary Control Panels but actually launch applications
when they are opened. Version 4.1 and later of The Tilery understand
this and handle those tiles correctly. [Download
the latest release]
- My tiles got rearranged
somehow, and now some are missing!
The Tilery has always tried hard not to "lose" tiles,
but the Mac OS sometimes moves the tiles without telling The
Tilery about it. This usually happens when your screen resolution
changes (some games do this automatically), and as a result tiles
can be hidden under other tiles or even under the menu bar. Version
4.1 and later of The Tilery understand this and do not allow
tiles to be moved to hidden or inaccessible places. [Download
the latest release]
- Sometimes my tiles are partially
or completely blank.
This is due to a bug in the Mac OS Window Manager, and strikes
only when you have (about) fifty or more tiles. The Tilery 4.1
and later have a fix. [Download the
latest release] You can also work around the problem by using
Working Sets with smaller numbers of tiles; see Working Sets
in The Tilery's Help menu for details.
- Tilery crashes when
I make a new remembered tile.
- Tilery crashes when I change a setting.
- Tilery can't remember the changes I make to my settings.
These questions all have the same answer: You have a damaged
preferences file. To fix the problem, follow these steps:
1. Open your System Folder; in that window find
and open the Preferences folder; and in that window find the
file named "The Tilery Preferences".
2. Click once on this file to select it, then
choose Copy from the Edit menu to copy its filename to the clipboard.
3. Open The Tilery and choose New... from its
File menu. The Save File window will appear.
4. Choose Paste from the Edit menu; the filename
field should now contain "The Tilery Preferences",
the name you copied earlier.
5. Click the checkbox labeled "Copy Remembered
6. Click the Save button (making sure you know
what folder you're saving into, so you can find the file you
7. Quit from The Tilery.
8. Find the file that you just saved and drag
it into the Preferences folder, replacing the original file.
9. Open The Tilery again. Your tiles and preferences
settings should be the same as before, and you should now be
able to change your settings and create new tiles without further
- Tilery crashes when I drop
a couple hundred items at once onto a tile.
This is a system bug: Macintosh Drag and Drop can't handle more
than 64K of data in a single drag. When you're dragging files
from the Finder, this is usually equivalent to between 150 and
200 files. Unfortunately there is nothing that The Tilery can
do about it. The workaround is to drag fewer files at a time,
or to drag directly to a Finder icon instead of to a tile. The
Finder seems to be able to handle huge drags so long as it is
both the source and the destination for the drag.
- Tilery 4.2 crashes
at startup under Mac OS 8.1 and earlier
This bug is fixed in version 4.2.1. [Download
the latest release]
- Tilery crashes at startup
under Mac OS 9
- The Finder misbehaves under Mac OS 9
These problems happen under Mac OS 9 and later when Virtual Memory
is turned off, and The Tilery's "Finder to Front on Startup"
option is turned on. The symptoms includes startup crashes, blank
Finder windows, and Finder windows that won't open. The problem
is fixed by version 4.2 and later of The Tilery. [Download
the latest release]
HanDBase Desktop for Macintosh
- I want to download this
product. Where is it?
We no longer encourage new customers to purchase HanDBase Desktop
for Macintosh. There is now an equivalent product available from
DDH Software (makers of HanDBase) that is offered free with HanDBase.
Click here to learn more.
- I get a "NavigationLib
not found" error when I start the program.
This problem is fixed in version 1.0.1 and later.
- European characters like
ü aren't translated correctly.
Version 1.1 solves this by automatically translating between
the Macintosh character set and the ISO Latin character set used
by the Palm. However this fix makes trouble for some databases
(for example, those which have Chinese, Japanese, or Korean characters)
so version 2.0 makes the translation optional.
- My data isn't the same
on the Palm and the Mac.
This is caused by ISO Latin character set conversion, which is
often inappropriate for Asian languages. Version 1.0 does no
conversion; version 1.1 always converts ISO Latin characters;
and version 2.0 makes conversion optional.
- How can I import/export from
ClarisWorks or AppleWorks?
Click here for detailed
- Sometimes HanDBase crashes
when I do a search in a database created with HanDBase Desktop
This was a bug in HanDBase Desktop for Macintosh version 1.1
and earlier. It is fixed version 2.0. Please be aware that HDM
2.0 requires HanDBase 2.0 on the Palm, and won't work with earlier
versions of HanDBase.
- How can I include newlines
in note fields in CSV files?
Enclose your entire multiple-line note field in "double
quotes." It is okay for a single record in a CSV file to
be more than one line long if the line breaks are in note fields
that are quoted. But be aware that some other Macintosh applications
may not be able to handle multi-line fields and records, and
this may cause trouble when you import or export from those applications.